Customer Feedback Form

Your satisfaction is important to us!

Thank you for choosing IT Associates as your technology partner.

You recently requested the services of IT Associates and we would greatly appreciate some honest feedback on your experience with us.

Your Name: *

Email Address: *

Company Name: *

How did you contact us to request our services?
Telephone Call
Email to support@itassociates.com.au
Email direct to specific technician
SMS direct to specific technician
Through the online 'Client Portal'
Other:

What was the nature of this contact?
Technical Issue
Help installing a new service
Request a quote or purchase new items
Other:

What was the response time between:

a) your intital contact and our technican returning your call?

	Less than an hour		4 - 8 Hours
	1 - 4 Hours		24+ Hours
	More than a week

b) resolving your technical issue?

	Less than an hour		4 - 8 Hours
	1 - 4 Hours		24+ Hours
	More than a week

Were you satisfied with this response time?

Yes

The technician who attended to your service request was: (Please tick all that apply)

	Courteous and Polite
	Well representing IT Associates
	Knowledgeable with your systems and task
	Explained the issue and prevention
	Unprofessional or Inappropriate
	Unfriendly
	Other:

After the service was completed, what was your impression of the technician?
Technician had no idea
Technician was satisfactory
Issue was resolved but took too long
Was very happy with resolution
Confidence with IT Associates and their technicians

Staff member who provided you with support (Optional):

Name one thing that we do or don't do that could be improved:

What would you say to someone else who asked about us and our services?

Do you know of someone who could benefit from our services? If so, refer them to us below.

Virtualisation can help save your business serious money by consolidating server hardware resources, reducing downtime dramatically and consuming much less power.

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Customer Feedback Form

Your satisfaction is important to us!